These terms of service govern your use of legal services provided by ElderLegalAid. By engaging our services, you agree to these terms and conditions.
We provide legal services specifically tailored for seniors in Canada. Our services include estate planning, elder rights protection, healthcare directives, and related legal assistance. The exact scope of services will be defined in your individual service agreement.
Clients must provide accurate and complete information, maintain timely communication, and fulfill financial obligations as agreed. Failure to provide accurate information may affect the quality and effectiveness of our legal services.
Our fees are structured transparently and will be clearly communicated before service commencement. Payment terms, including retainer requirements and billing schedules, will be specified in your service agreement.
Either party may terminate services with written notice. Upon termination, you will be responsible for fees incurred up to the termination date. We will assist in transferring your files to another legal representative if requested.
Refunds for unused retainer amounts will be processed within 30 days of service termination. Fees for services already rendered are non-refundable. Specific refund terms will be outlined in your service agreement.
We maintain strict confidentiality of all client information in accordance with legal professional standards. Information sharing occurs only with your explicit consent or as required by law.
We strive to respond to client communications within one business day. Emergency contact procedures will be provided to active clients. Electronic communications are not guaranteed to be secure.
We maintain client files according to legal requirements and professional standards. You may request copies of your files at any time, subject to reasonable copying fees.
Our liability is limited to the extent permitted by law. We are not liable for damages arising from circumstances beyond our reasonable control or from information withheld by clients.
These terms are governed by the laws of Canada and the specific province where services are provided. Any disputes will be resolved in accordance with Canadian law.